Online retailers continue to face challenges that undermine the customer experience March 25, 2021 A study evaluating the consumer experience of online shoppers has highlighted the challenges that continue to face online retailers including... Read More
Online mystery shopping tool launch March 4, 2021 Research and insights company BMi Research will be one of the first to launch an online customer experience solution that... Read More
COVID-19 lockdown impacts significantly on beverage categories October 23, 2020 The bottled water, energy drinks and sparkling soft drinks categories are three distinctively different categories which have all suffered very... Read More
A bleak outlook for packaging in 2020 August 13, 2020 South Africa's packaging industry could decline by more than 9% in 2020 as a result of severely impaired disposable income... Read More
A new organisational structure for a new era July 7, 2020 What the Covid-19 pandemic and subsequent lockdown has highlighted is the need for businesses to transform digitally. Ironically, BMi Research... Read More
Path to business success: swift agility and innovation in COVID-19 May 27, 2020 Success and business survival today means we need to keep up with the changing times. Bill Gates rightly stated that... Read More
Cellular industry staff more confident in the presidency May 21, 2020 BMi Research conducted a survey at the end of April, amongst 1035 cellular sales agents and store managers*. This was... Read More
Media Un-usual May 5, 2020 This past month's lockdown has had an interesting impact on how South Africans consume media. Coupled with the millions of... Read More
Essentials Un-usual April 24, 2020 With the lockdown extension, there is a natural need for South Africans to feel secure about ongoing essential goods and... Read More
Easter Un-usual April 20, 2020 Although disruptive, most South Africans agree with the current (and extended) lockdown. Post the President’s announcement last week (9 April... Read More