Online retailers continue to face challenges that undermine the customer experience March 25, 2021 A study evaluating the consumer experience of online shoppers has highlighted the challenges that continue to face online retailers including... Read More
Online mystery shopping tool launch March 4, 2021 Research and insights company BMi Research will be one of the first to launch an online customer experience solution that... Read More
Media Un-usual May 5, 2020 This past month's lockdown has had an interesting impact on how South Africans consume media. Coupled with the millions of... Read More
Jenni-Ruth Coggin joins BMi Research as key account manager February 11, 2020 BMi Research, a valued insights partner to blue chip companies, has appointed Jenni-Ruth Coggin as a key account manager. She... Read More
Why SA retailers and e-tailers should be eyeing Singles’ Day as their next big move April 3, 2019 While South African retailers, e-tailers and brand owners are tallying up their takings at the tills from Valentine’s Day, there’s... Read More
How SA’s recession is impacting consumer spending August 10, 2017 With Stats SA reporting a 0.7% GDP decrease in the first quarter of 2017, the announcement we were all dreading... Read More
Cash-strapped consumers seek value not ‘specials’ March 14, 2017 South African consumers look beyond price when actively seeking value for money while grocery shopping, with their perceptions of physical... Read More
Say hello to the new South African shopper January 26, 2017 Think you know South African shoppers? Think again. Recent shopper insights* research reveals local consumers have changed. A lot. And... Read More
BMi talks Personalised Multisensory Experiences: The Next Level of Retail Theatre October 27, 2016 Read More